Shipping Policy

At Genki, we aim to provide fast, reliable, and transparent shipping services throughout the UK.

UK Delivery

All UK orders placed on Genki are dispatched from our warehouse in Crewe, United Kingdom.

UK Shipping Options:

Free tracked & signed delivery service on all orders over £60

Next Day Delivery available for orders placed before 4 PM (Monday to Thursday)

For orders under £60, shipping costs will be calculated at checkout based on your location and products

Delivery Queries: 

If you have any questions about your order or need further support, please reach out to our customer service team at Genki

EU Delivery

Shipments for all EU countries will be dispatched from our NL warehouse. All products have been imported so duty and VAT will not be charged extra apart from countries outside the European Economic Zone. 

Europe Shipping Options:

Free DPD shipping is available on orders over €70 in most EU countries

Orders under €70 will be charged shipping based on destination and will be shown at checkout

We are currently unable to offer free returns within Europe. All return costs must be covered by the customer

EU Free Shipping Eligibility:

Free shipping over €70 is available in the countries listed below. For countries not included, shipping rates will be applied at checkout.

Free Shipping Countries (Orders €70+): Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Luxembourg, Netherlands, Portugal, Spain, Sweden

Countries Excluded from Free Shipping: Albania, Andorra, Belarus, Bosnia & Herzegovina, Bulgaria, Croatia, Estonia, Greece, Iceland, Liechtenstein, Lithuania, Malta, Moldova, Monaco, Montenegro, North Macedonia, Norway, Poland, Romania, San Marino, Serbia, Slovakia, Slovenia, Switzerland, Vatican City

Note: Some countries are excluded from free shipping due to their distance from our warehouse in the Netherlands or limited shipping availability from our logistics partners