Shipping Policy

At Genki, we aim to provide fast, reliable, and transparent shipping services throughout the UK.

UK Delivery

All UK orders placed on Genki are dispatched from our warehouse in Crewe, United Kingdom.

UK Shipping Options:

Free tracked & signed delivery service on all orders over £60

Next Day Delivery available for orders placed before 4 PM (Monday to Thursday)

For orders under £60, shipping costs will be calculated at checkout based on your location and products

Delivery Queries: 

If you have any questions about your order or need further support, please reach out to our customer service team at Genki

EU Delivery

Shipments for all EU countries will be dispatched from our Czech warehouse. All products have been imported so duty and VAT will not be charged extra apart from countries outside the European Economic Zone. 

Europe Shipping Options:

Free DPD shipping is available on orders over €70 in most EU countries

Orders under €70 will be charged shipping based on destination and will be shown at checkout

We are currently unable to offer free returns within Europe. All return costs must be covered by the customer.