Refund policy

Hassle-Free Returns & Exchanges

At Genki, we aim to ensure every aspect of your gaming experience is exceptional, including your satisfaction with our products. However, if you find yourself needing to return or exchange an item, we've made the process straightforward and hassle-free. Please note, the following policy excludes Covert Dock, ShadowCast, ForceField OLED, ForceField, Genki Audio and Genki Audio Lite.

Returns

You have 42 days after delivery to return unopened products purchased directly from Genki for a full refund. We aim for your absolute satisfaction, but should you wish to return an item, here's what you need to know:

  • Returns must be initiated within 42 days from delivery.
  • Items should be unopened, in their original condition, and must not show signs of use.
  • Shipping costs will be refunded only if the return is due to an incorrect item being delivered.

Exceptions:

  • Items returned after 42 days from delivery.
  • Opened or used products.
  • Products not in their original condition or missing parts.
Exchanges

We understand that sometimes you might need to exchange a product. You can exchange items purchased directly from Genki within 42 days after delivery. Opened items can be exchanged for the same item.

Exchanges are not accepted for:

  • Items returned more than 42 days after delivery.
  • Products not in their original condition, damaged, or with missing parts.
Initiating a Return/Exchange

To start the process, please contact us at help@genkithings.com. Include your order number and detailed information regarding the refund or exchange request.

One-Year Warranty Promise

Genki is synonymous with quality and innovation. Every product we craft comes with a one-year warranty, a testament to our commitment to excellence and your gaming satisfaction.

Coverage & Duration
  • One-year coverage from the date of purchase, ensuring your product meets our high standards of quality and performance.
  • Covers defects in materials and workmanship under normal use.
  • A no-hassle replacement for products that fall below our quality standards.
Exclusions
  • Damage from wear and tear, unauthorized modifications, misuse, and accidents.
  • Issues not related to material or workmanship defects.

At Genki, we're not just creators; we're gamers too. We stand behind every product with a warranty that promises peace of mind and guarantees support for a whole year because we understand the importance of reliable, high-quality gear in enhancing your gaming experience.

FOR AUSTRALIAN CONSUMERS

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Our goods come with a 1 year warranty from the date of purchase. Defects in the product must have appeared within 1 year from date of purchase in order to claim under the warranty.All warranty claims must be facilitated back through the retailer of purchase in accordance with the retailer's returns policies and procedures. Any cost incurred, as a result of returning the product to the retailer of purchase is the full responsibility of the consumer.

Designed by Genki™. This product is not affiliated with, endorsed by, or sponsored by Nintendo. Joy-Con 2™, Nintendo Switch and Nintendo Switch 2™ are trademarks of Nintendo Co., Ltd.